Case Studies
Case Studies
See how we applied the left brain and right brain services to assist various industry businesses convert their issues to solutions.
Global Enterprise in Hospitality
Analiz led the project management, strategy and overall implementation for a global hospitality client targeting B2B and B2C audiences.
The Challenges
Existing system was not fit for the client’s operational purposes.
Sales staff on field had no remote access.
Significant time and manual effort preparing reports.
Information clustered in silos as departments worked on different applications.
The Solution
Introduced a cloud-based, single database solution across all departments.
Sales team were able to access remotely and update information on-the-go.
Selected and configured the new system to fit specific organisation requirements.
Introduced new process improvements leveraging system functionalities.
The Results
Client was able to make more informed decisions based on the 360-view of their customers.
Automated, custom reports generated based on information logged to reduce redundancies.
Client was able to process larger volumes of customer profiles and better quality of information.
Let us help you target your B2B and B2C audiences.
SME in Trading
Analiz supported in the selection, implementation and training of a new CRM solution scaled to the unique operational requirements of a client in the trading business.
The Challenges
Company growth projections required an evolved management system to manage sales.
80% of communications via WhatsApp, ineffective and insufficient for the client’s business operations.
Existing data resided in silo departments with no integration between tools and systems.
The Solution
New solution was introduced within client’s budget and met overall requirements.
Integrated communication and telephony with CRM solution to provide a single view of the client’s customers.
Automation workflows implemented to support manual data entry and activity entry standards.
The Results
A unified platform for the client’s sales, marketing, operation and management teams.
Single, 360-view of the customers’ spend, interests, communications and behaviours at different touch points.
Data-driven strategic decisions to meet growth and expansion of the business against market fluctuations.
We’ll help you in choosing the right solution for your business today.
Entrepreneur in Home Goods
Analiz supported an entrepreneur and operational team in the home goods industry with an end-to-end CRM and ERP strategy, implementation and training solution.
The Challenges
The entrepreneur was single-handedly responsible for all business activities with 80% of communication on WhatsApp.
The existing operations led to valuable lost opportunities due to improper followups.
The client required a scalable yet simple and intuitive business solution.
The Solution
A robust CRM and ERP system was implemented with an user-friendly interface.
Several processes were defined and implemented with the teams to empower the support staff to work more efficiently.
Automated reporting and dashboards were scheduled and workflow rules activated.
The Results
Better structure with the inquiry management, sales process and customer support.
Successes from the new system inspired additional functions in marketing and lead acquisition processes.
Huge increase in customer satisfaction and retention, strengthening relationships and increasing sales pipelines.